Terms & Conditions
Terms & Conditions
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which goods are sold by us through this website, msgcustomaudio.com (“Our Site”). Please read these terms and conditions carefully and ensure that you understand them before ordering any goods from our site. You will be required to read and accept these terms and conditions when ordering goods. If you do not agree to comply with and be bound by these terms and conditions, you will not be able to order goods through our site. These terms and conditions, as well as any and all contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means a contract for the purchase and sale of Goods, as explained in Clause 8;
means our acceptance and confirmation of your Order;
means the goods sold by Us through Our Site;
means your order for Goods;
means MSG Custom Audio Ltd., a company registered in England under 9915767, whose registered address is 7 The Broadway, Broadstairs, Kent CT10 2AD United Kingdom and whose main trading address is 21 Foreland Heights, Broadstairs Kent CT10 3FU United Kingdom.
2. Information About Us
2.1 Our Site, msgcustomaudio.com, is operated by MSG Custom Audio Ltd, a limited company registered in England under 9915767, whose registered address is 7 The Broadway, Broadstairs, Kent CT10 2AD United Kingdom and whose main trading address is 21 Foreland Heights, Broadstairs Kent CT10 3FU United Kingdom. Our VAT number is GB229068007.
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Business Customers
These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer, please consult our Business Terms of Sale.
5. International Customers
If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.
6. Goods, Pricing and Availability
6.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
6.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
6.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
6.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
6.3 We neither represent nor warrant that Goods will be available. Stock indications are not provided on Our Site]
6.4 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).
6.5 All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, please note the following:
6.5.1 We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of the same in writing.
6.6 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
6.7 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
6.8 Delivery charges are not included in the price of Goods on Our Site. For more information on delivery charges, please refer to Deliver tab on Our site. Delivery options and related charges will be presented to you as part of the order process.
7. Orders – How Contracts Are Formed
7.1 Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
7.2 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you a Dispatch Confirmation by email. Only once We have sent you a Dispatch Confirmation will there be a legally binding Contract between Us and you.
7.3 Dispatch Confirmations shall contain the following information:
7.3.1 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
7.3.2 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
7.3.3 Estimated delivery date(s) and time(s);
7.4 If We, for any reason, do not accept or cannot fulfill your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 days.
8.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
8.2 We accept the following methods of payment on Our Site:
8.2.2 Visa, Master Card, Maestro and American Express
Payment for the above will be via PayPal
8.2.3 By Telephone;
9. Delivery, Risk and Ownership
9.1 All Goods purchased through Our Site will normally be dispatched within 7 calendar days of the date of Our Dispatch Confirmation unless otherwise agreed (subject to delays caused by events outside of Our control, for which see Clause 15).
9.2 If We are unable to deliver the Goods on the delivery date (if, for example, no one is available at your address to receive the Goods) We will notify you in order to make alternative arrangements.
9.3 In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our dispatch confirmation (unless otherwise agreed as under sub-Clause 10.1), if any of the following apply you may cancel your Order immediately:
9.3.1 We have refused to deliver your Goods; or
9.3.2 In light of all relevant circumstances, delivery within that time period was essential; or
9.3.3 You told Us when ordering the Goods that delivery within that time period was essential.
9.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then cancel your Order.
9.5 You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.
9.6 Delivery shall be deemed complete once We have delivered the Goods to the address provided in your Order.
9.7 The risk in the Goods shall remain with Us until they come into your physical possession.
9.8 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
10. Faulty, Damaged or Incorrect Goods
10.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
10.2 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a repair or replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
10.3 Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before your purchase of the them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason. Please refer to Clause 12 for more details.
10.4 To return Goods to Us for any reason under this Clause 11, please contact us via the returns page on Our Site We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
10.5 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.
10.6 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
10.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
11. Cancelling and Returning Goods if You Change Your Mind
11.1 If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.
11.1.1 If the Goods are being delivered to you in a single installment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.
11.1.2 If the Goods are being delivered in separate installments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.
11.2 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling off period. You may do so by contacting us via our website or by post is effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted
11.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
11.4 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
11.4.1 If the Goods were manufactured to a custom specification.
11.4.2 If the goods have been used
11.4.3 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
11.5 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
11.6 You may return Goods to Us by post or another suitable delivery service of your choice to Our returns address at MSG custom Audio Ltd (RETURNS) , 21 Foreland Heights, Broadstairs Kent CT103FU United Kingdom Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12.
11.7 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
11.7.1 The day on which We receive the Goods back; or
11.7.2 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.8.1); or
11.7.3 If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
11.8 Refunds under this Clause 12 may be subject to deductions in the following circumstances:
11.9 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them. For the purposes of this Clause 12, “excessive handling” means any more handling than is reasonable required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.
11.10 Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.
11.11 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods
12.1 Where We are the manufacturer of the Goods, We guarantee that for a period of 24 months from the date of delivery, the Goods will be free from material defects. This guarantee is subject to the exceptions listed in sub-Clause 13.2.
12.2 Our guarantee does not apply to any defects in the Goods caused by:
12.2.1 Normal wear and tear;
12.2.2 Deliberate damage and/or misuse of the Goods;
12.2.3 Accidental damage;
12.2.4 Failure to use the Goods in accordance with their instructions (where applicable); or
12.2.5 The alteration or repair of the Goods by you or any third party that is not authorised by Us.
Our guarantee exists in addition to your legal
rights as a consumer (that the Goods match their description, that they are of
satisfactory quality and that they are fit for purpose). For Goods that do not match their
description, are not of satisfactory quality, or are not fit for purpose,
please refer to Clause 11. More
information on your rights as a consumer can be obtained from your local
Citizens’ Advice Bureau or Trading Standards Office.]
Where The Goods are provided with a manufacturer’s guarantee. For further details and terms, please refer to the manufacturer’s guarantee documentation supplied with the Goods.
12.4 The manufacturer’s guarantee exists in addition to your legal rights as a consumer (that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose). For Goods that do not match their description, are not of satisfactory quality, or are not fit for purpose, please refer to Clause 11. More information on your rights as a consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.]
13. Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
13.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
13.4 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.